About

Understanding CS’ ITAD Vendor Reputation Rating

In early 2020, before the Covid-19 pandemic declaration, Compliance Standards LLC set out to assess the competitive landscape on behalf of a client operating in the financial sector. The purpose of the work was to measure the reputation of ITAD service providers from the perspective of clients operating in the financial sector, as well as identify metrics to use as industry benchmark.  In our primary research efforts, we extended our reach to assess other vertical markets, including healthcare, retail, the public sector, utilities and the tech industry.

In this context, we selected 40 companies that offer ITAD services, be they pure ITAD firms, OEMs, leasing/financing companies, IT equipment distributors or others. The 40 selected companies likely represent more than 80% of ITAD activity in the United States. Some of ITAD companies researched have since been acquired, however many maintained their brand and identity and are still part of our tracking efforts.

We identified customers of each of the 40 ITAD vendors, with between a low of  18 customers to a high of 75 customers for each of the listed vendors. The ‘clients’ provided feedback on a series of factors used to assess satisfaction, and therefore reputation.

Six factors were used to assess satisfaction:

  • Portfolio of service offerings (depth and breath)
  • Quality of work
  • Relationship
  • Pricing
  • Flexibility & customization
  • Management vision

These six factors constitute the Reputation Dimension of each company.

Compliance Standards also included questions that relate to outlook for business continuity, with ‘clients’ asked whether they will (re)hire the ITAD vendor, in addition to assessing mindshare.

Purpose of CS’ ITAD Vendor Reputation Rating

The ITAD is facing major factors that will determine its long-term performance. After a difficult pandemic freeze, activity in the ITAD space spiked, then dipped, and is now showing signs of steady and progressive recovery.  In the years to come, ITAD will play a significant role in accompanying its corporate customers meet their ESG obligations as their clients are also shifting to an AI environment and moving to adoption of Windows 11. 

In this context, we are witnessing sustained M&A activity, largely fueled by acquisitions and site expansions. As of now, we expect the ITAD sector to maintain positive momentum, but it will also face new set of challenges.

The CS ITAD Reputation Rating is meant to provide end-user companies with metrics on where vendors stand with regards to clients’ sentiments. We hope it will also help vendors position themselves in the broad competitive and markets contexts.

ITAD Vendors Covered

The companies listed to the right are some of the ITAD vendors covered.

AllGreen, AnythingIT, Apto, Atlantix Global Systems, Avnet/Round2, Cascade, CDW, CentricsIT, Colt, Curvature (legacy), CWI, Dell, EPC, ERI, Global Resell, HiTech, HOBI, HP, IBM, Ingram Micro, Insight Enterprises, Iron Mountain, ITRenew, Lenovo, LifeSpan, Merrimak, METech, PC Disposal, PlanITROI, Procurri, Re.Source, Regency Technologies, SAGE, SHI, SIMS, TES-Amm, HP, others.

Note: Names of some defunct companies may appear in the list. They were added in our analysis to assess legacy mindshare and how long clients keep a vendor that has ceased operating in their minds. More specifically, the question asked by analysts is to what extent the name of a vendor carries into the future, in particular after Arrow abruptly discontinued its ITAD operation. Two major questions are: “was the closing of Arrow’s ITAD business a function of poor client sentiment and where did Arrow under- performed?  – Is Arrow still considered by some companies as an ITAD vendor? 

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Sample of Organizations Surveyed

The organizations listed to the right represent a sample of the users of ITAD services surveyed by Compliance Standards to assess ITAD vendor reputation.

Aetna, AllState, Apache Corporation, Apple, Atmos Energy, Bank of OZK, BNP Bank, CapitalOne, Chase, Chevron, Cigna Inc., CISCO, City of Long Beach, Coca Cola Company, DHS, FAA, Fidelity, Goldman Sachs, Google, Hillsdale Community Schools, HSBC, Internal Revenue Service, JP Morgan, Kroger, Lowes, Mass General Hospital, Merrill Edge, Michigan State University, Microsoft, Morgan Stanley, National Stores, New York Life, 

Northwell Health, PNC, Prince William County, Quest Diagnostics, Raytheon, Round Rock School District, Santander, St Luke’s Health System, St. Barnabas Healthcare, State of Michigan, Target, T-Mobile, University of Maine, University of Michigan, University of Missouri System, University of Washington, US DHS, US Postal Service, Walmart, Wells Fargo, Western Michigan University, and others.

FAQs

What if my ITAD company is not listed?

We spent a lot of time identifying the companies that are most active in the ITAD space. If you are not listed, either the ‘client’ count is low or your geographical footprint is limited. If you sill want to be included, please contact us below.

How can I access the results?

The results are available for subscribing customers. We try to offer the data at the lowest cost possible and interested buyers can purchase an annual subscription to the Reputation Rating data. Please note that Compliance Standards updates the vendors’ scorecards based on additional information and news.  To purchase a subscription, please follow the link below.

Can I challenge CS's findings?

Yes, absolutely. However, please bear in mind that any challenge will require greater transparency from the ITAD vendor. Please also note that the results are not CS’ positions. They reflect the organizations that have contributed to the research and so any challenge will require a vendor to be more sharing on their operations. If you want to challenge your reputation rating, please contact us through the link below

How are the ratings released schedule-wise?

Compliance Standards ITAD vendor reputation rating has officially debuted in the second week of May 2021, with the release of four company ratings. CS committed to release ratings for two vendors per week thereafter.

Can I used the rating for my marketing needs?

Compliance Standards allows the mention of the star rating and the use of the rating image, without adding any comment. For more marketing opportunity, please contact us.

Can I access the list of my clients that CS surveyed?

No. We cannot share the specific names of the companies and their representatives that contributed to the survey and reported to be your customer. We have strict rules of engagement that value confidentiality. We acquire your clients names and contact information through reputable research brokers who has stringent rules. However, CS can help you identify your weak points, including which sectors you performed best and worst. To discuss a strategy session, please follow the link below.

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