End-User Program Design and Implementation


We offer a tailored blend of services unique to each client, with consideration for each organization’s stakeholders, customers, strategic initiatives and desired goals. We aid organizational leaders in building transformational ITAM programs that deliver benefits across a broad spectrum of stakeholders.

Strategy & Planning

A comprehensive, thoughtful strategy is critical for any ITAM program to be successful. Compliance Standards provides guidance and education to ensure your program’s long-term viability, by developing business cases and strategies that include:

  • Value propositions and market strategy
  • Operational and technical feasibility analyses
  • Governance and management models
  • Cost and revenue models

Design & Development

A variety of shared services, operational and technological challenges must be accommodated when designing ITAM programs that produce measurable expected outcomes that can also realistically be implemented and supported. Our technology and business strategy experts provide design services that are inclusive of all of these dimensions, and include:

  • Measures selection and development
  • ITAM dataset design
  • Operational model design
  • Requirements development (data capture, management and reporting)

Technology Vendor Design Collaboration

Significant management and planning activities must be coordinated and monitored to ensure that your ITAM program’s technical infrastructure is properly designed and implemented. Our experts have managed the development of ITAM programs using both in-house and outsourced technology and support, and are prepared to assist your organization in:

  • Technical project management
  • RFI/RFP development and vendor evaluation
  • Integration requirements development
  • End user documentation and training

Continuous Improvement

We are here to support you before, during and after your ITAM program is ready for launch, we can provide you with guidance for organizational transition to ensure that its implementation is smoothly executed, and help identify new opportunities for continuous improvement and expansion as your program grows. Our team has provided front-line implementation support for a diverse array of organizations, and can provide you with:

  • Participant training, and technical and content support
  • Organizational Change Management strategy development and oversight
  • Program performance analysis and improvement prioritization and recommendations

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