End-User Research: Getting to Know your ITAD Vendor: SHI International

Client Services: Established in 1989, Somerset, NJ-based SHI International calls itself as “a personal technology concierge.”  With gross sales of $14 billion in 2022 and with 6,000 employees, SHI sells IT hardware, software, and solutions to thousands of customers worldwide. While it offers IT asset disposition services, ITAD is a tiny portion of the company’s business, and is insignificant compared to its various core businesses.

ITAD Vendor Reputation Rating Update & Assessing the Industry’s Readiness for ESG

We are pleased to announce the inclusion of employee reviews in CS’ ITAD Vendors Reputation Ratings. ITAD industry leaders and their clients can see how ITAD companies are doing on the ‘Social’ front, specific to sentiments felt by their employees. Combined with what clients say and how they view and assess their service providers, the data and subsequent analyses provide strong evidence of how ITAD companies are performing. For an end user company, this new set of data can be the basis of selecting your next ITAD service provider.

Questioning Lenovo’s ‘Sustainability-as-a-Service’ Offering

In 2020, an HP paper sought to make its case in favor of printing as a service. The argument was interesting. The paper started by equating the “print-as-a-service” model to subscription services like cable TV or streaming platforms. Over the years, most PC, printers and other IT hardware manufacturers promoted the ‘as-a-service’ model for the obvious reasons. This time, Lenovo is pushing into new territories by promoting “sustainability-as-a-service,’ an offering that is not likely to find an easy path to clients. Although the idea is very interesting, convincing procurement, compliance and finance officers to buy the idea will be extremely difficult.

Questioning Lenovo’s ‘Sustainability-as-a-Service’ Offering

Questioning Lenovo’s ‘Sustainability-as-a-Service’ Offering

In 2020, an HP paper sought to make its case in favor of printing as a service. The argument was interesting. It started by equating the “print-as-a-service” model to subscription services like cable TV or streaming platforms.  It even brought to the paper the idea of...

February ITAD M&A and Transactions Update

The month of February features only three ITAD-related transactions in the United States and in Canada. Two were expansions and one was an acquisition.  Below are the highlights and locations. Click here for year-to-date map

February ITAD M&A and Transactions Update

February ITAD M&A and Transactions Update

The month of February features only three ITAD-related transactions in the United States and in Canada. Two were expansions and one was an acquisition.  Below are the highlights and locations. Click here for year-to-date map

Year-to-Date ITAD M&A and Expansions Map

February update: ITAD Marketing Drops, Change in Top Leadership 

January: ITAD’s Online Marketing Increases, according to the ITAD Marketing Leadership Tracker

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Enterprise ITAD Trends:
Discussion with Cascade CEO

February 2024 Podcast

The conversation between Neil Peters-Michaud of Cascade Asset Management and David Daoud of Compliance Standards, covers a range of topics related to ITAD trends. Continue here…

ITAD Sector M&A & Expansion Transactions
January 2024 Analysis

The month of January 2024 ended with eight ITAD-related M&A and other expansion transactions in North America, making the start of the year relatively active on that front. Seven out of eight took place in the US, one in Ontario, Canada. Analysis…

End-User Research:
The Healthcare Sector’s ITAD Regulatory & Compliance Environment: Obligations & Penalties

In 2022 healthcare institutions that were found non-compliant with HIPAA laws paid penalties averaging $98,000, with highest fine going as far as $6.8 million. In this analysis, we look at one key problem that is often a major source of nightmare for legal and compliance officers in the healthcare sector and with implications related to their IT and data-bearing device disposition function, known as ITAD. This analysis by Compliance Standards lists the areas that healthcare leaders need to be concerned with when retiring their tech assets, and shows how many healthcare institutions face major fines for non compliance. It also highlights where ITAD vendors need to focus to ensure  regulatory compliance. Continue here.

Prelim data shows March marketing activity in ITAD down 0.27%, as most leading vendors experience reduced visits to their sites

Compliance Standards LLC says preliminary data shows that the month of March 2024 saw traffic to leading ITAD sites drop by 0.27% to 82,600. The drop in traffic is largely attributed to decline in visits to market leaders sites, including top performer TES, which saw...

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Technology Management: ITAD vendors face daunting change driven by A.I.

I spoke with some of you recently on AI or artificial intelligence and after doing research it is evident to me that we are headed straight into what will be a major opportunity for some and a disastrous period for others. I do not mean to exaggerate either the opportunity or the risk, but I believe we are headed toward some inflection point that could result in some major industry disruption in the medium term, starting 2024. So AI has been around for decades, but it is now that the perfect storm is forming, as new tools exist for it to have a transformative impact in our lives. It is likely going to drive the next phase of technology, which will have implications for our daily lives in many ways, some great, some not so.

Survey Results:
ITAD Industry Performance Review

 

Thank you for participating in the first edition of the ITAD Industry Performance Review and Outlook. Details of the results are available here: Click his link

ITAD’s Online Marketing Increases in January 2024, according to the ITAD Marketing Leadership Tracker

For the month of January 2024, the 18 ITAD companies assessed in this analysis generated a global traffic volume of 247.9K (site visits), up 8.53% from December 2023.  The value of this traffic is estimated to be worth $68.6K, representing a relatively small amount but healthy enough for a niche sector like ITAD. The value of this web traffic into the ITAD domains was up 27.09% from December 2023, although we anticipate a downward correction for the month of February.

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Change Management: Boosting your ITAD performance with Artificial Intelligence (AI)

In this analysis (written report, video and audio podcast), we look at how ITAD can take advantage of the emerging but rapidly expanding Artificial Intelligence (AI). It addresses what areas and functions in ITAD that AI could improve and influence, what are the basic technologies that constitute AI and what skill sets and staffing requirements are needed for an ITAD company to deploy AI. Finally the analysis highlights some of the many challenges confronted by the AI movement. Continue reading below.

ITAD sector as we reach the mid-point of the second half of 2023

ITAD sector as we reach the mid-point of the second half of 2023

Understanding the circular economy: opportunities and challenges

The circular economy is a compelling alternative to the traditional linear approach of managing product lifecycles. The linear approach involves extracting resources from nature, producing goods and services, disposing of the used products into landfills and returning to extract more resources. In contrast, a circular economy looks at all economic processes as being part of…

ITAD Market Pulse: Is optimism for a better second half 2023 justified?

Lately, we have been witnessing renewed optimism in the ITAD sector. While the industry has been struggling with poor and adverse market conditions in the first half of 2023, ITAD company executives, in their majority, see better times ahead and anticipate an improved market environment in the second half of 2023.

From ITAD.Academy: How End-User Companies Learn About Enterprise ITAD Practices

Did you know that with lack of training and educational instruments specific to the IT Asset Disposition function in the enterprise, end-users in corporate IT departments are left with ITAD vendors acting as their primary sources of learning? Continue here.

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David Daoud

David Daoud

President & Principal Analyst

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