The Review Process

The Review Process In 4Q19, Compliance Standards (CS) set out to survey All Green Recycling customers as a sub-set of top vendors operating in the IT Asset Disposition market. Of all those surveyed, CS gathered 65 companies that are served by All Green. All the surveyed companies are based in the United States and are enterprise-class organizations. No SMB or consumers were surveyed. Included in the survey are also organizations operating in the public sector as well. The typical survey respondent is responsible for the ITAD function within the IT department or within the compliance and/or procurement organization. In some cases, respondents may be affiliated to other departments. Below are the data summarizing the respondents’ views in data format. To the left as additional data points that allow benchmarking and comparisons. Please note that the customers’ views and positions as displayed in the data do no reflect Compliance Standards’ views. CS’ assessments are reflected through the CScoreX assessment tool.

The Company’s Market Position

Vendor's Market Position Compliance Standards uses three metrics to assess position in the market relative to competition. They are: 1- The Broad Market Penetration (BMP) rate: This is a rate that measures how many end-user companies use the analyzed vendor. If 10 out of 100 say they use Vendor XYZ, the BMP is calculated as 10%. The rate is calculated regardless of whether the end-user enterprise hired multiple service providers. 2- The Effective Market Penetration (EMP) rate measures the share of companies that report using the vendor as lead servicer, considering that many use multiple service providers as part of their procurement requirements. 3- Use intention after end of current contract (if applicable): This figure measures how many end-user companies reported the vendor as the one they intend to hire in the next contract cycle. The figure is used in other analyses to assess customer loyalty.

MindShare

Leadership Position

The leadership grip positions where the analyzed vendors fits in the general competitive landscape. The vendor's position takes several data points and plots them as one single point on a chart where the X axis represents the Positive Customer Satisfaction rating and the Y axis represents the Broad Market Penetration.

Leadership Grid

Clients’ Positive Satisfaction Ratings

Vendor’s Customer Ratings RATING METHODOLOGY How is the rating calculating: Compliance Standards asked the customers of the companies analyzed how they would rate their service provider along six criteria. They are: ITAD portfolio of service offerings (depth and breath) Quality of work Relationship Pricing Flexebility and customization Vision The survey asks the end-user company to rate the above criteria on the scale of “1 being Extremely Poor and 10 being Excellent.” In this displayed data, we have summed the upper responses of 8, 9 and 10 to derive the percent of respondents who rated the vendor very high. It is therefore intuitive to conclude that the difference represents respondents who reported ‘average to low’ ratings.

Compliance Standards’ Brief Assessment

All Green Recycling has shown strong leadership in the ITAD space. This statement is derived directly from (1) market positions relative to competition, (2) customers intentions to use the vendor in the next contract cycle and (3) the quality ratings reported by existing customers. Given the results from CS research, All Green Recycling not only has strong market position in current environment, but it has customer momentum that could help me sustain market leadership and may even gain momentum in the coming business cycles.

Number of customers responding to survey

CScore Light Star Rating